Stuck Adding Subscribers close to a week now

  • Resolved chasekillough

    (@chasekillough)


    1 year, 3 months ago

    Good afternoon,

    I was manually importing our subscriber and a CSV file as well, but it got stuck saying “Your recent import is taking longer than expected to complete. If this issue persists, please contact our support team for assistance.”. It has been almost a week now and it’s continuing to tell me this while not allowing me to upload new subscribers.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    1 year, 3 months ago

    Hi @chasekillough

    I’ve reset the subscriber import. You can try the import again. How many subscribers are you attempting to import?

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    1 year, 3 months ago

    Hi there, @chasekillough,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Stuck Adding Subscribers close to a week now’ is closed to new replies.