Plugin Author
iClyde
(@iclyde)
Hi @markswylie
I think the restoration freeze is related to the fact that you couldn’t access the website. The most important question is what was the last line of live log.
At 99% the website should be already restored, the last step there is to activate plugins, I believe that some plugin failed to activate and it crashed the website.
Our plugin should provide more details on why the plugin failed, but as I don’t have any logs for now, let’s assume simple scenario when some plugin is incompatible with installed PHP version.
If you had some plugins that does not work on PHP 8+, then restoration of such plugin can cause issues when website is running PHP 8 or above.
Easiest solution would be to enable WP_DEBUG and WP_DEBUG_DISPLAY variables in your wp-config.php file to detect which plugin causes the issue, it will display detailed error log on front-end indicating path to incompatible plugin.
Then you can remove the plugin manually, directly in wp-content/plugins.
After that you may need to activate most plugins manually, and that should be fine as the database shouldn’t be damaged as well as other files.
Alternatively, you can also switch to PHP 7.4 if you’re using PHP 8+.
If my assumption is correct, then it should instantly resolve the issue.
Keep in mind that many plugins in WP.org directory still does not support PHP 8.
Let me know if that resolves the issue 🙂
Thank you!
Hi @iclyde
Thank you for getting back to me. I used a different migration plugin in the end, and it worked successfully.
All the best.
