Stuck at ‘Analysing’

Dear Support,

We installed your plugin, configured the settings and started ‘analysing’ our pages.

We find, however, that the plugin is ‘stuck’ analysing our website for the past week.

Is there a way how we can either reset the plugin, restart the analysis or ‘unstuck’ the process?

What could cause your plugin to freeze?

Many thanks for your advice.

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• This topic was modified 5 years ago by Steven Stern (sterndata).
• This topic was modified 4 years, 11 months ago by Jan Dembowski.

The page I need help with: [log in to see the link]