Stuck at loading data

  • Resolved alexio101

    (@alexio101)


    1 year, 1 month ago

    Hi,

    With the latest plugin version (4.1.1), the page optimize database doesnt load. It stucks on loading data. I tried with other plugins disabled and still the same problem.

    I rolled back to version 3.8 and it loads normally. Was there something done between those versions that could’ve created this problem?

    Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Damilare

    (@deabiodun)

    1 year, 1 month ago

    Hi!

    Please check your browsers Javascript console tab for any error logged when you try visiting the “optimize database” page. Also check your PHP error log for any entries logged at about the same time as when you visited the optimization page. Send us screenshots of whatever you find.

    Thanks.

    Thread Starter alexio101

    (@alexio101)

    1 year, 1 month ago

    I get the following error at the javascript console tab. No PHP errors logged.

    Uncaught TypeError: Cannot read properties of null (reading ‘classList’)
    at sortable.a11y.min.js?ver=4.1.1:1:124
    at Array.forEach ()
    at enhanceSortableAccessibility (sortable.a11y.min.js?ver=4.1.1:1:96)
    at HTMLDocument. (wpoadmin-4-1-1.min.js?ver=4.1.1:1:20619)
    at HTMLDocument.dispatch (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks&ver=6.7.2:2:40035)
    at HTMLDocument. (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks&ver=6.7.2:2:38006)
    at Object.trigger (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks&ver=6.7.2:2:70124)
    at HTMLDocument. (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks&ver=6.7.2:2:70726)
    at ce.each (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks&ver=6.7.2:2:3129)
    at ce.each (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks&ver=6.7.2:2:1594)

    Thanks 🙂

    Plugin Support Damilare

    (@deabiodun)

    1 year, 1 month ago

    Thanks for the log.
    I can see that this error is related to the sortable-tablesort introduced in V4.0.0. Please try deactivating and then reactivating the plugin.
    To rule out conflict issues with other plugins, you can temporarily disable other plugins that were recently updated too.
    As a last resort, try reinstalling the plugin.

    Let us know if that helps.

    Thread Starter alexio101

    (@alexio101)

    1 year, 1 month ago

    Hi Damilare,

    I tired all of your suggestions but still the same problem. This is happening to 3 different websites that i installed the plugin on.

    Plugin Support Damilare

    (@deabiodun)

    1 year, 1 month ago

    Hi @alexio101!
    Apologies for the late response.
    It’s quite difficult to investigate this issue without access to the site its happening on or at least a copy of it, especially since replicating this has not been possible.

    Please add the constant below to your wp-config.php file
    define(‘SCRIPT_DEBUG’, true);
    This will help provide more information about the error.

    To aid further investigations, you can contact us directly.

Viewing 5 replies - 1 through 5 (of 5 total)

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