Stuck at preparing to sync

  • Resolved thedanishbull

    (@thedanishbull)


    4 years, 4 months ago

    So I had the wrong selection when syncing first, and then I am now trying to get it to sync again with the correct options to sync. but it is now stuck in “preparing to sync”.
    We have 2105 products being synced.
    Not sure why it wont do it again?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    4 years, 4 months ago

    Hello @thedanishbull

    I think I just responded to this same question via our service desk system. I will mark this thread as resolved and continue working with you on that. Please contest if this is not correct.

    Kind regards,
    Joost

    Thread Starter thedanishbull

    (@thedanishbull)

    4 years, 4 months ago

    where do i see the service desk system?

    Plugin Support Syde Joost

    (@joostvandevijver)

    4 years, 4 months ago

    Hello @thedanishbull

    we have another ticketing system (https://zettle.inpsyde.com/docs/request-support/) where I received the exact request as you stated above (also 2105 products), so I assumed this was the same person contacting us via another portal. Our SD/Jira system would interact with you via emails, so if you don’t have any emails from us we should continue here.

    On the SD ticket I advised to refresh the page and it should push the sync forward from where it got stuck; definitely worth a try as a first step.

    If that does not work, we might need to remove some DB entries for a completely clean sync to be triggered.

    Please let me know if that refresh makes a difference for you.

    Kind regards,
    Joost

    Thread Starter thedanishbull

    (@thedanishbull)

    4 years, 4 months ago

    all sorted thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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