• Resolved BrianD

    (@briand)


    I set a small website selling a virtual product, which replaced a WIX site. I installed WooCommerce, and did some partial configuration (before I knew better) under Payments | PayPal Standard, mainly the Live API User/Password (from the WIX site). The payment method is not currently enabled. I then installed WooCommerce Paypal Payments, and activated it. Under Payments page I click “Complete setup” and enter my login creds. In the PayPal dashboard a new Rest API app was created.

    PayPal says I’m done and I return to the site, but I’m forever at the ‘Complete setup’ stage and asked to log back into PayPal to complete my setup. Clicking the button again briefly opens a ‘PayPal’ page with an up-arrow link beside it – when I click the link it shows these errors:

    Error retrieving plugin details.
    Error retrieving PayPal Settings details.
    Error retrieving onboarding details.

    I’ve tried clearing cache, disabling/enabling the plugin, and uninstalling/reinstalling the plugin. Tho the PayPal Standard payment method is inactive I can go into ‘Manage’ and I updated the API creds to match what the PayPal app is using. I did try blanking the API creds on this page, but when I saved the change it took the site offline completely. I restored a current db backup and now I’m back to where I started.

    Not sure if this is helpful, but when I click the up-arrow link mentioned above with Chrome dev tools open, the Console shows these:

    event name: mb_ramp_config_loaded, fptiParams: {“msg”:”MB ramp config is loaded”}
    partner.js:1
    event name: mb_no_partner_found, fptiParams: {“msg”:”PayPal URL does not contain the partner ID during setup”}
    partner.js:1
    event name: mb_use_old_script, fptiParams: {“msg”:”Partner is not yet ramped to zoid, loading old script”}

    I’m using WooCommerce v9.8.5 and WooCommerce PayPal Payments v3.0.5.

    I’ve done a lot of web searching, but no joy – this is killing me. Any suggestions, or additional detail you require?

    Thanks in advance – Brian

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Krystian Syde

    (@inpsydekrystian)

    Hello @briand

    Thank you for reaching out.

    We are aware of this issue, and we’ll need a bit of help from your side to analyze it properly. Please download this small plugin package, which will enable detailed logging in the PayPal Payments plugin:
    https://drive.google.com/uc?id=1aaXDBks6xydn9pFqXb4jZUJbWdIeKKqm

    After you activate the plugin, please go through the PayPal onboarding process again. Once you’ve done that, go to WooCommerce → Status → Logs and select the most recent woocommerce-paypal-payments log file for today’s date.

    Please copy the log content, upload it to PrivateBin, and send us the link. We’ll then analyze the details on our side. After that, you can safely deactivate and remove the logging plugin from your site.

    This alone won’t fix the issue, but switching back to the older UI might. As a temporary workaround, you can also try installing this package, which disables the new interface and returns the classic connection flow. Just install it alongside the PayPal Payments plugin: https://drive.google.com/uc?export=download&id=1AA0vBWSFGmp2g9KmYC70hdpN3n2-Mgte

    If this still doesn’t resolve the issue, please let us know. We’re here to help!

    Kind regards,
    Krystian

    Thread Starter BrianD

    (@briand)

    Hi Krystian – thanks for the response. I installed the logging plugin and uploaded it to the PrivateBin as requested:

    https://privatebin.syde.com/?53566e03b8ede927#8L2Xxv9sXE362UqtBCnLBf3oNgnLLHYc87N6SFfbJkqA

    I’ll try the second plugin and let you know if it fails. Let me know if further info is required.

    Thanks!

    Brian

    Plugin Support Krystian Syde

    (@inpsydekrystian)

    Hello @briand

    Thank you for your input, it’s been very helpful. I’ve shared it with our developers for further analysis.

    In the meantime, let us know if the issue still occurs when using the older UI I linked in one of the previous replies. If you need any help, feel free to reach out here or contact us directly. You can open a ticket with our service desk. Here’s how you can request support: Request Support.

    Kind regards,
    Krystian

    Thread Starter BrianD

    (@briand)

    Thanks for your help Krystian, much appreciated. I did install the plugin you provided which I guess downgraded the UI. And it worked – I was able to get past the problem and configured PayPal successfully for the first time! I’m doing some sandbox testing right now and so far so good. Thanks again, and I’ll reach out if I run into other problems.

    Regards, Brian

    Plugin Support Krystian Syde

    (@inpsydekrystian)

    Hello @briand

    Glad it works, happy to help!

    If you’re happy with the support, feel free to leave a quick review on WordPress — it means a lot to us.

    Kind regards,
    Krystian

Viewing 5 replies - 1 through 5 (of 5 total)

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