• Resolved ericnewman

    (@ericnewman)


    After the last update, I’m getting a message that

    94 Stuck Payments Detected

    There are 94 payments (totaling $XXXX) that are older than 30 days and will not be automatically processed. Contact support for assistance. The math doesn’t add up for current memberships.

    I’m not aware of any outstanding payments, so I’d just like to clear this error.

Viewing 5 replies - 1 through 5 (of 5 total)
  • This problem just showed up today for us as well. Far as we know, all the payments market completed went through, but we are double checking that. No settings have changed in the last week or two on the site.

    Plugin Support alexandrubodea

    (@alexandrubodea)

    We are aware of some false positive issues that can affect the Stuck Payments Detected notification. At the moment, we’re working on a fix, and we will come back as soon as possible with an update regarding this situation.

    Best regards,

    Plugin Support alexandrubodea

    (@alexandrubodea)

    We have just released a new version of Paid Member Subscriptions, which should fix all of these false positives.

    Please update the plugin to version 3.0.1, after which go to Paid Member Subscriptions -> Settings -> Payments -> make a modification to one of the settings (for example, the “Renewal” option) -> Save Settings -> change back the setting -> Save Settings. This is in order to clear the cache, otherwise it will take approximately 1 hour to observe the changes.

    Please let us know how it goes.

    Thank you for working on this so promptly. The upgrade went smoothly. Will let you know if any additional issues crop up

    Plugin Support alexandrubodea

    (@alexandrubodea)

    Glad to hear this!

Viewing 5 replies - 1 through 5 (of 5 total)

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