stuck on archiving 0%

  • Resolved itmechanic

    (@itmechanic)


    1 year, 1 month ago

    I have installed this on our site first tried with local storage and when i clicked archive now stuck on 0%, I though it maybe a permissions issue so i have set it up on rds same same thing is happening

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    1 year, 1 month ago

    This might be a cache issue. Could you please clear your cache and try again?

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    1 year, 1 month ago

    Since we haven’t heard back from you, so we’re assuming the issue is resolved and are going to mark this thread as resolved.

    If you need more help, please feel free to start a new thread.

    Have a good day! Thanks for sticking with us!

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    1 year, 1 month ago

    Since we haven’t heard back from you, so we’re assuming the issue is resolved and are going to mark this thread as resolved.

    If you need more help, please feel free to start a new thread.

    andy85

    (@andy85)

    1 year, 1 month ago

    Hi, just to jump on this thread because I’m having the exact same issue. Caching disabled and default theme tried and still same issue where it just hangs on 0%.

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    1 year, 1 month ago

    We are currently looking into the issue.
    Could you please share some additional details, such as: Theme name and version, WooCommerce version, WordPress version etc. ?….

    Any other relevant plugins you’re using…

    This information will help us investigate more effectively. Thank you!

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    1 year, 1 month ago

    We are waiting for your response!

    Could you please share some additional details, such as: Theme name and version, WooCommerce version, WordPress version etc. With your site’s URL ?….

    Any other relevant plugins you’re using…

    paulwessiack

    (@paulwessiack)

    1 year, 1 month ago

    Hi guys!

    I tired the plugin and wanted to archive about 40000 orders. But it hangs at 0%.

    Latest wordpress and WooCommcerce release . Hosted on Kinsta.

    I do not see any MySQL DB file in the plugin directory so far …

    kind regards

    :: Paul

    • This reply was modified 1 year, 1 month ago by paulwessiack.
    • This reply was modified 1 year, 1 month ago by paulwessiack.
    Plugin Support toukirwpdev

    (@toukirwpdev)

    1 year ago

    Hi,

    The issue you’re experiencing—where the archive process remains stuck at 0%—is most likely happening because the PDO extension is not enabled on your server. This extension is required for database operations, and without it, the archive feature cannot function properly.

    Suggested Fix:

    • If you’re using cPanel:
      Navigate to Select PHP Version > Extensions and ensure both pdo and pdo_mysql are enabled.
    • For other server setups:
      You may need to install or enable the extension manually. For example: bashCopyEditsudo apt-get install php-pdo (Please adjust the command based on your OS and PHP version.)
    • After enabling the extension, don’t forget to restart your web server to apply the changes.

    For more details, please check the documentation.

Viewing 8 replies - 1 through 8 (of 8 total)

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