Hi @rebeccaabird,
Just to be sure of some things first:
- Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a screenshot with everything you have installed related to Paid Member Subscriptions (make sure the plugin version can be seen)?
- Could you please go to your site’s Dashboard -> Paid Member Subscriptions -> Settings -> Payments -> Gateways -> and send a screenshot from there (please make sure all the settings from that page can be seen)?
- Could you please go to your site’s Dashboard -> Paid Member Subscriptions -> Settings -> Misc -> Others -> and send a screenshot from there (please make sure all the settings from that page can be seen)?
Note: You can use a site like https://snipboard.io/ to share the screenshots.
Note 2: Since this is a public forum, please make sure any sensitive/personal information is hidden/blurred in the screenshots.
Best regards,
It turned out the problem was that all the people that had signed up were spam/bots. Is there any way you can prevent bots from entering details?
Hello @rebeccaabird,
To help you fight spam registrations, we offer a reCAPTCHA functionality that you can activate by navigating to Paid Member Subscriptions -> Settings -> Misc -> reCAPTCHA.
You can read more about this feature here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/settings/misc/recaptcha/
You can also use our Honeypot field feature that you can find at Paid Member Subscriptions -> Settings -> Misc -> Others -> Honeypot Field.
You can read more about this feature here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/settings/misc/#Honeypot_Field
