Stupid customer support

  • Luckydogie

    (@uckydogie)


    1 year, 1 month ago

    I have a pro license and I use it on 3 of my websites. I created a page on the main website and exported to the other, but having trouble to adapt the content to the new site. So I created a test page (www.mysite.com/test-page) to import the template, because I didn’t want to leave the broken page on my live site. I submitted a ticket, a rep responded to me, and said “I don’t see you have pro license on that site. I only see you have license on http://www.mysite.com. I told him the link I shared was only a test page, but it’s under the domain, elementor doesn’t require license on every page. So I shared screenshots of my license page, my account on Elementor website, to get support. How can they hire such a stupid people for customer support?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Luis from Elementor

    (@luisrelementor)

    1 year, 1 month ago

    Hello,

    Thank you for sharing your experience, and we sincerely apologize for the inconvenience and frustration caused.

    We definitely want to make sure you receive the help you need. Could you please reach out to us directly at [email protected]? We’ll be happy to review your case again and ensure it’s properly addressed.

    Thank you for your patience, and we hope to make things right.

    Thread Starter Luckydogie

    (@uckydogie)

    1 year, 1 month ago

    Luis,

    I have received help from your higher level of support team, but I think you need to hire someone who can understand what’s a page under a domain at the front desk to first respond to customers.

Viewing 2 replies - 1 through 2 (of 2 total)

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