• Resolved wthomas155

    (@wthomas155)


    Is this compatible with Elementor?
    I’ve been following the Troubleshooting instructions for two days but can’t get the layout I saved. I cleared the Cache with WPRocket and put in the code but the layout is still off. It works fine on a blank page if I add the shortcode in the regular Worpress Editor but in Elementor it’s just a long oblong verticle layout. https://snipboard.io/Cvb7iM.jpg.

    I’m not a coder or developer so if you can point me in the right direction in “Laymans Terms” it would be greatly appreciated.

    [giant poaste removed by moderator. Included passwords and security related stuff.]

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @wthomas155 !

    Could you send us the troubleshooting tab?

    Feel free to write us, if you need any assistance,
    Lídia
    Trustindex

    Thread Starter wthomas155

    (@wthomas155)

    Hi,

    Thanks for getting back to me. Here are the troubleshooting instructions I followed.
    https://snipboard.io/zjFLYs.jpg

    However, the instructions aren’t overtly clear for someone like myself who isn’t a skilled “techie”.

    It states to go to WP Rocket menu, “File Optimation” and scroll to “Excluded JavaScript Fiiles” and input the code.

    However, there are three different places where it says “Excluded JavaScript Files”:
    (Modify JavaScript Files)
    (Load JavaScript Deferral)
    (Delay JavaScript Execution)

    Being that I’m not a developer/coder, etc I wasn’t sure which one the instructions were referring to so I’ve entered into each one separately and still didn’t correct the issue.

    Again, I got it to work in a “blank” Blog Post which I tested it on in the WordPress Editor box but my site is using the Elementor theme and when I input the code into the shortcode widget the layout style is misconfigured as shown in the first snapshot.

    Thanks

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @wthomas155 !

    We have a tutorial for embeding widgets on Elementor:

    Let me know if it helped!

    Feel free to write us, if you need any assistance,
    Lídia
    Trustindex

    Thread Starter wthomas155

    (@wthomas155)

    Hi!

    The tutorial definitely makes it more clear now. The only issue now is, I don’t seem to have all of those options (HTML). Is that only on the PRO Version? I currently have the free version and all I see is the shortcode option. I don’t mind updating to PRO but just wanted to make sure it functions properly on my site.

    Thanks!

    Thread Starter wthomas155

    (@wthomas155)

    I signed up for the 7 day trial…Instructions worked perfectly! Thanks so much!

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @wthomas155 !

    After the 7 day trial the widget will not work unless you subscribe.
    We have a free Elementor plugin as well!
    You can find it here:
    https://ww.wp.xz.cn/plugins/review-widget-addon-for-elementor/

    Feel free to write us, if you need any assistance,
    Lídia
    Trustindex

Viewing 6 replies - 1 through 6 (of 6 total)

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