• Resolved Gal Baras

    (@galbaras)


    I’ve tried to change the font size in Custom Style Options and in Custom CSS, but neither method seems to be working.

    Is this only a Premium option?

    If not, do I need to do anything else for my style customisations to take effect?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Support QC Support

    (@jamil01)

    Hi,

    The style customization should work in the free version too. Can you please purge your Litespeed cache and check again?

    Let us know if it still does not work.

    Thank you!

    Thread Starter Gal Baras

    (@galbaras)

    Naturally, I thought of that, but just in case, purged again. No change ๐Ÿ™

    Plugin Support QC Support

    (@jamil01)

    We are trying to duplicate the issue. Please allow some time.

    Thanks

    Thread Starter Gal Baras

    (@galbaras)

    Custom CSS is working for me now, but not the custom style options.

    Plugin Support QC Support

    (@jamil01)

    We found an issue with the custom font. Working on it. Is there any other issue with the customization? Let me know.

    Thread Starter Gal Baras

    (@galbaras)

    I’ve just tested custom colours, and they seem to be working. I haven’t tested custom fonts, because I’m not sure how to reset them afterwards. Unless I’m missing something, there should be a clear way to reset the fonts.

    BTW, the default custom link colour is yellow, but in search results, the link surrounds a complex set of elements, so this colour has no effect, because each of these elements is styled separately, which overrides the link colour. Maybe this could be made clearer?

    Plugin Support QC Support

    (@jamil01)

    Hi Gal,

    We have released a new version. Can you please upgrade and check if the custom font size option is working now from Icons and Themes?

    Thank you!

    Thread Starter Gal Baras

    (@galbaras)

    Still not working. If I don’t set the font size in Custom CSS, it remains unchanged ๐Ÿ™

    Just to confirm, the font change doesn’t require “Enable Style Colors” to be checked, right?

    Plugin Support QC Support

    (@jamil01)

    Yes! Please enable this option and check again after clearing all caches.

    Thank you!

    Plugin Support QC Support

    (@jamil01)

    Please enable the custom style option and check again.

    Thanks

    Thread Starter Gal Baras

    (@galbaras)

    Checking โ€œEnable Style Colorsโ€ changes the colours, but not the font size. The name of this option also implies that, so that’s expected.

    If you look at the site, you’ll also see that the custom style wp-chatbot-chat-container ul.wp-chatbot-messages-container li { font-size: 13px !important; } appears twice on the page for some reason. When I remove this from the custom CSS, both instances disappear.

    Plugin Support QC Support

    (@jamil01)

    We added the font size options later and missed updating the label text.

    Please make sure to update to the latest version 7.4.0 and test again. The font size option will work if you Enable Custom Styles. We tested this extensively with the latest version 7.4.0

    Thank you

    Thread Starter Gal Baras

    (@galbaras)

    Great. Thank you.

    Is there some way to get the custom styles copied from the previously-selected theme, rather than having to change all the settings from the default?

    Is there some way to clear the custom font selection and use the site’s styles?

    Thread Starter Gal Baras

    (@galbaras)

    Something very strange happened. At some point, after making custom styling changes, the plugin stopped saving my changes. Prior to that, it had saved all my changes, except the bot text color, for some reason.

    Also, the generated styles use a lot of !important flags, and that’s not ideal, and search result headings are plain paragraphs with no class designation, so can only be styled with :first-child, which is too generic.

    Seems like the plugin needs some serious testing.

    Plugin Support QC Support

    (@jamil01)

    Please upgrade to version 7.4.1 and check again.

    We have to use !important to override the default styles.

    We will add a class for the search result headings in the next version.

    Thank you!

Viewing 15 replies - 1 through 15 (of 17 total)

The topic ‘Styling customisations have no effect’ is closed to new replies.