Hi @rhughes44,
It sounds like there might be a conflict with the plugin that’s might be causing the issue.
To help figure out what’s causing the issue, could you please try the following?
- Temporarily switch to a default WordPress theme like Twenty Twenty-Four to check if the issue is theme-related.
- Disable all other plugins except the one in question and the page builder you’re using. Then, check if you’re able to edit pages.
- If it works after doing the above, re-enable the plugins one by one to find out which one might be causing the conflict.
- Clear your website cache.
If you are still facing the issue then, we’re just a click away. Reach out to our support page, and we’ll be delighted to assist you.
We’re here to help, so feel free to share any additional details. We’ll do our best to get this sorted for you!
Kind Regards,
Ankush 🙂
Hello Ankush, thanks for contacting me.
I have already isolated this issue to a conflict between Ultimate Addons for Elementor v2.3 and Elementor 3.28.4 / Elementor Pro 3.20.2.
Please report this to your developers.
Many thanks Richard
Hi @rhughes44,
I have tried replicating the scenario but it is working fine at my end. It would also be helpful if you could share a quick screencast showing how the issue you’re seeing on the front end. This will allow our team to investigate the issue more accurately.
Or please open a support ticket through our official support channel with all the details that will help us to take more closer look into the issue.
We look forward to helping you resolve this!
Kind Regards,
Ankush 🙂
Happy to share screens, Ankush. Please let me know when you are free to do this
Hi @rhughes44,
Thank you so much for your willingness to share a screen we truly appreciate your cooperation!
At the moment, we don’t offer phone or live call support. However, we’ve found that our email support allows us to investigate issues more thoroughly. This method helps our developers take a closer look, replicate the issue in a controlled environment, and provide you with the best possible solution without any delay or miscommunication.
Could you please open a support ticket through our official support page here: https://ultimateelementor.com/contact/
You can share the screen recording and any other details you think might help. Our support team will be ready to dive in and assist you further.
Looking forward to resolving this together!
Kind Regards,
Ankush 🙂
I have logged a support tricket
our ticket ID is 846601.
Hi @rhughes44,
Thank you for confirming! I’m glad to hear that using the UAE Navigation Menu widget resolved the issue. I’ll go ahead and mark this thread as resolved.
If you ever need any help in the future, feel free to reach out—we’re always here to help!
Best regards,
Ankush 🙂
