I just checked again today, and the icon is now displaying correctly.
Was there some adjustment made on your end?
Since I’m using the Pro version, I submitted a request via the official support form, but received no reply at all.
There’s also been complete silence here in the forum.
Frankly, it’s frustrating to be ignored like this after paying for the product.
I’d really appreciate it if you could explain what caused the issue and how it was resolved, so I can avoid similar problems in the future.
Hi @momonuts ,
Thank you for your patience, and I truly appreciate your understanding while we worked through this issue.
I’m happy to see that the issue now appears to be resolved. It’s possible that some recent updates or changes on the system helped correct the display.
We greatly appreciate your feedback and cooperation. Your input helps us improve and provide better support to the community.
Although the issue seems to be resolved, I will still follow up with our internal support team to ensure that, if you’ve shared any additional details or received a fix, proper communication is sent to you through our support form.
I understand that waiting for a resolution can be frustrating, and I sincerely apologize for the delay. We’ll continue monitoring similar cases to ensure users have a smoother experience going forward.
If you encounter any further issues or have any questions, please feel free to post them here—we’re here to help and happy to assist further.
Thanks again for your time and continued support.
Best regards,
Dhanush
Hi Dhanush,
Thanks for your reply. I’m glad the issue seems to be resolved now.
However, since the cause and solution haven’t been clearly explained, I’ll likely have to ask again if the same issue happens in the future.
Also, when other users face similar problems and search this forum, the current response doesn’t really help them reach a solution.
So I strongly hope that, when something goes wrong, you’ll make it a point to clearly share why it happened and how it was fixed.
That would benefit not just me, but all users who rely on Responsive Menu.
I love the plugin and plan to keep using it.
So I hope you’ll continue supporting us clearly and openly.
Hi @momonuts ,
I hope you’re doing well, and thank you again for your prompt response.
I truly appreciate your patience and the collaborative attitude you’ve shown. It means a lot to us to have supportive and friendly users like you—it really helps in maintaining the quality and growth of our plugin.
I’ve discussed the matter with our technical team. At the moment, they haven’t identified a specific cause for the issue, as we haven’t been able to replicate it from our side. If the issue arises again, please do let us know immediately so we can check the error logs and involve our developers for a deeper investigation.
As per our analysis, this kind of issue might be triggered due to one of the following reasons:
- A conflict with another plugin
- Theme compatibility issues
- Caching problems
- WordPress core updates
Sometimes, these problems get resolved automatically when the underlying cause—such as a plugin or theme update—is fixed.
Also, regarding the previous query you mentioned, we couldn’t find a matching support ticket on our support form. To help us locate your earlier message and ensure you receive timely updates, could you please share the email address you used when contacting us?
This will allow us to trace your communication and ensure a faster and more accurate response moving forward.
Once again, thank you for your time, cooperation, and kind words. We truly value your trust in our plugin and are here to help in any way we can.
Best regards,
Dhanush
Hi Dhanush,
Thanks for the detailed follow-up and for checking with the technical team.
I understand that it can be difficult to identify the cause without being able to replicate the issue.
Many users rely on the support forum to troubleshoot, especially when official support is delayed. If nothing is logged here except “we couldn’t reproduce it,” users with the same issue won’t know where to begin.
Even speculative reasons like plugin conflicts or caching, when clearly shared in the thread, can be really helpful.
Just knowing what might be going on gives users like me a bit of direction—and peace of mind.
So, Thank you.
As for the missing ticket, my email address is
[email protected]
Thanks again for your time and support.
Dear @momonuts ,
I hope you’re doing well. Apologies for the delay in getting back to you.
Thank you so much for your proactive approach in addressing this issue—it’s always great to see such contributions that benefit not only your own case but also help improve the experience for other users.
We truly appreciate the detailed feedback you provided. Our team has carefully reviewed the areas you highlighted, and we’ve taken note of your suggestions for improvement.
Regarding the email ID you mentioned, I’ll coordinate with our technical support team to ensure any potential communication gaps are addressed. If any of your earlier messages were missed, we’ll follow up with a response promptly.
Thank you again for your cooperation and continued support.
Best regards,
Dhanush
