Submissions not registered

Resolved hctn
(@hctn)

2 years, 5 months ago

Site Info

WordPress Version: 6.4.2
QSM Version: 8.0.8
Browser: All

General description

I created a quiz a week ago, in which just under a hundred people took part, spread over a week. At the end of their participation, 43 entries were recorded in the plugin’s “Results” tab. More than twenty people raised the following concern: they had taken part, received the automatic e-mail confirming their participation, yet we could find no trace of their participation in the results. The theory of unintentional manual deletion is highly improbable, particularly as the unrecorded submissions took place on very different dates, separated by submissions that were themselves recorded. Do you have any idea where this is coming from?

Expected behavior

The survey submission should be systematically recorded in the “Results” tab and the automatic confirmation e-mail sent.

Actual behavior

The survey submission is not recorded in the “Results” tab, but the automatic confirmation e-mail is sent.

Steps to reproduce the behavior

When submitting the quiz, some submissions are not taken into account

Viewing 8 replies - 1 through 8 (of 8 total)

sumitsanadhya
(@sumitsanadhya)

2 years, 5 months ago

Hello @hctn,

I trust this message finds you well.

Thank you for bringing to our attention the challenges you’ve encountered with recording results in the Results tab. We genuinely appreciate your proactive communication in helping us address this matter promptly.

To better assist you, could you please share the quiz URL with us? This will enable our development team to delve into the issue and identify the root cause effectively.

We look forward to hearing back from you.

Should you have any concerns, feel free to share them with us.

Wishing you a wonderful day ahead!

Warm regards,
Sumit

Thread Starter hctn
(@hctn)

2 years, 5 months ago

Hello @sumitsanadhya,

Here is the quiz URL :

https://fabrikmediationnumerique.org/qsm_quiz/positionnement-v-0-4-avec-facetests-ne-pas-integrer/

Password : -52Y?zm2Dq

sumitsanadhya
(@sumitsanadhya)

2 years, 5 months ago

Hello @hctn,

Thank you for your prompt response.

We apologize for the delay in response due to the weekend

We would like to inform you that we have already escalated this to our development team, While they work on it, we genuinely thank you for your patience. Rest assured, we’ll keep you informed as we make progress.

Hope you have a nice day!

Kind regards,
Sumit
Thread Starter hctn
(@hctn)

2 years, 5 months ago
Hello @sumitsanadhya,

We will be happy to provide you with any further information you may require. For our part, we are continuing to investigate the matter, without success to date, and have suspended access to the quiz for our users.

We look forward to hearing from you,

Thanking you in advance,
Hugo
- This reply was modified 2 years, 5 months ago by hctn.
sumitsanadhya
(@sumitsanadhya)

2 years, 5 months ago

Hi @hctn,

I trust this message finds you well!

Just a quick note to express our appreciation for your patience throughout this process. If we require any additional details to resolve the issue, we’ll reach out to you. Your cooperation is valued.

Kind regards,
Sumit

Thread Starter hctn
(@hctn)

2 years, 5 months ago

Hello @sumitsanadhya,

Has your development team had a chance to study our situation? Is there a way to retrieve quiz submissions that didn’t appear in the results? Or, failing that, a way of listing them?

We’d like to be able to quickly reopen access to the quiz to our audiences, but the risk of some submissions not being taken into account is too high for that at the moment.

Thanking you in advance,
Hugo

Thread Starter hctn
(@hctn)

2 years, 5 months ago

Hello @sumitsanadhya,

Anything new about our situation ?

Thanking you in advance,
Hugo
sumitsanadhya
(@sumitsanadhya)

2 years, 5 months ago
Hi Hugo,

First and foremost, we want to express our gratitude for your patience in this matter.

I’m pleased to share that our developers have successfully attempted the quiz provided by you and they were unable to replicate the reported issue. It appears the quiz is being submitted smoothly, and they’re receiving the correct responses.

That being said, we understand that the challenge you’ve reported may involve data not getting stored in the database, and we acknowledge that such situations can be puzzling. There could be various reasons behind this, ranging from potential database data entry limits to PHP variable constraints.

To assist you further in resolving this matter, we recommend the following steps for debugging:
Check the server PHP error log and share it with us to identify any issues.
Enable WP_DEBUG by adding the following code to your config.php file:
define( ‘WP_DEBUG’, true );
if ( WP_DEBUG ) {
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );
define( ‘SCRIPT_DEBUG’, false );
}

If you have already enabled it, kindly check the wp-content/debug.log file and share it with us.
1. Activate QSM logging through the global settings to examine quiz submissions with errors. This will allow you to evaluate all quiz submissions that are associated with errors. Please refer to the attached screenshots for guidance.
2. Kindly Share the PHP server details with us. Please refer to the attached screenshot for guidance.
Screenshots:
https://snipboard.io/Yw2j98.jpg
https://snipboard.io/sZblEx.jpg
https://snipboard.io/ktRyGF.jpg
https://snipboard.io/5rbzyP.jpg
https://snipboard.io/kOV7ER.jpg

In case the problem persists after implementing these modifications, feel free to reach out to us for assistance.

Kind regards,
Sumit

Viewing 8 replies - 1 through 8 (of 8 total)

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