Submissions won’t Submit

  • Resolved nightgong

    (@nightgong)


    3 months, 3 weeks ago

    I help run a community theatre’s website and we wanted to try using forminator so we could have a production fee asked for before applicants submitted their audition videos.

    I’ve been able to get some submissions to submit, but more than half don’t get submitted. We get a message saying “An error occurred while processing the form. Please try again.”

    I thought it was the videos uploaded at first, but I allowed up to 500 mb videos to be uploaded, and the biggest I tested was only 130 mb. I’ve read through some of the different forums about this, and trialed and errored through the process. I can still get a submission through once in a while, but I have no idea what the difference is. I wasn’t sure if it was a phone number module problem, but with verifying the type of phone number on or off it’s the same.

    The linked page is a test payment, so you should be able to test the full form.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    3 months, 3 weeks ago

    Hello @nightgong

    Hope you are doing well today.

    I submitted your form but didn’t notice any errors, I believe the issue here is related to max_execution_time and max_input_time, since you are trying to upload large files. If the script time on the PHP level the form will not be submitted.

    To fix this, I would recommend making sure both of these PHP limit set to at least 300 seconds, you can check this with your hosting provider.

    Also I would recommend adding the payment field to your last page, it will prevent any unwanted issues with payment.

    Best Regards
    Amin

    Thread Starter nightgong

    (@nightgong)

    3 months, 3 weeks ago

    This helped a bit, but I will probably just have to come back when I can troubleshoot more. I raised it all the way to 600 seconds (which I know is overkill) and it improved, but it’s still too inconsistent for me right now. If anyone has other ideas I’m still game to try them, but it just won’t be on this form.

    Thread Starter nightgong

    (@nightgong)

    3 months, 3 weeks ago

    Closing this ticket because I got rid of the page.

Viewing 3 replies - 1 through 3 (of 3 total)

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