Submit button and Progress Bar disappeared

  • Resolved petef87

    (@petef87)


    5 years, 9 months ago

    Hi – everything working well up until I think the update 4 days ago. Then the quiz developed 3 problems – the Submit button disappeared / the Progress Bar disappeared / the questions all showed on the first page instead of over 4 pages.

    We have paid clients waiting for the quiz to work again. Help!

    Many thanks,

    Pete*

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • expresstechsupport

    (@expresstechsupport)

    5 years, 9 months ago

    Hi Pete,

    I apologize for the inconvenience occurred. As we aren’t experiencing this issue at our end, I suggest you to please check for plugin and theme conflict.

    To do this, disable all of the plugins all at once and enable one by one by checking which one is causing the conflict. If this does not resolve the issue, change the website’s theme to another theme and check whether the issue is resolved or not.

    If this does not resolve the issue, you can share the issue here as well: https://quizandsurveymaster.com/contact-support/

    Regards,
    Kriti

    Thread Starter petef87

    (@petef87)

    5 years, 9 months ago

    Thanks very much, Kriti – I’m also wondering about rolling back to the version that was working well a week ago. If you think that’s worth a try and we do that, would the quizzes that we set up still work or would we need to use the import/export add-on before rolling back?

    Many thanks,

    Pete*

    expresstechsupport

    (@expresstechsupport)

    5 years, 9 months ago

    Hi Pete,

    I suggest you to please try and check for plugin and theme conflict on your website.

    Please let me know if you need any help regarding plugin or theme conflict on your website.

    Regards
    Kriti

Viewing 3 replies - 1 through 3 (of 3 total)

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