Submit button disabled when reCaptcha activated

  • Resolved Steve

    (@thewebsmiths)


    7 months ago

    Hi,
    The submit button has no effect on our website when reCaptcha is activated.
    We’ve tried with reCaptcha v2 and v3 keys that we use elsewhere.
    When we activate reCaptcha in the Bot Protection settings and inspect the button it shows disabled=”disabled”.
    All plugins & WordPress are up to date.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author ProPluginsLab

    (@propluginslab)

    7 months ago

    Hello @thewebsmiths,

    Good day!

    We’re here to assist you with this.

    Could you please provide the URL of the out-of-stock product so we can assist you better?

    Thanks!

    Thread Starter Steve

    (@thewebsmiths)

    7 months ago

    Hi @propluginslab

    Thank you for your message.

    An out of stock product can be found at https://renaissancefabrics.com/product/blood-red-cottonlinen/

    Plugin Author ProPluginsLab

    (@propluginslab)

    7 months ago

    Hi @thewebsmiths

    Thanks for the update.

    We’ve checked and noticed that your site is also loading reCAPTCHA from the Breakdance reCAPTCHA script (breakdance-recaptcha-js). This is likely causing a conflict since multiple reCAPTCHA scripts are being loaded at the same time, which prevents our plugin’s reCAPTCHA from initializing properly.

    To resolve this, please disable the reCAPTCHA feature in Breakdance or any other plugin that also loads the Google reCAPTCHA script. Once only a single reCAPTCHA script is active, our plugin’s reCAPTCHA should start working correctly.

    After making that change, kindly clear any caching (site and browser) and check the page again.

    Please let us know once you’ve done this so we can recheck and confirm everything’s working fine.

    Thanks.

    Thread Starter Steve

    (@thewebsmiths)

    7 months ago

    Thanks @propluginslab

    We have a staging site setup where I deactivated and removed the reCaptcha keys from Breakdance altogether.

    Cleared caches, etc but the button remains disabled.

    Thread Starter Steve

    (@thewebsmiths)

    7 months ago

    Hi @propluginslab

    On our staging site I have removed reCaptcha from the Breakdance forms, the button still shows as disabled with reCaptcha enabled on the back in stock form.

    If I deactivate reCaptcha on the form it works.

    I added Turnstile to the back in stock form instead of reCaptcha and again the button shows as disabled, even when reCaptcha is deactivated elsewhere.

    Thread Starter Steve

    (@thewebsmiths)

    6 months, 3 weeks ago

    Hi @propluginslab

    I’ve resolved the issue for this project by using the popup form method. Recaptcha works fine when the form is in a popup but still not when included in the page.

Viewing 6 replies - 1 through 6 (of 6 total)

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