Hello @nguyenkimhau,
Thank you for taking the time to explain the issue you’re encountering.
It’s unusual for a quiz to not display the submit button, but here are a few suggestions that might help resolve this:
To rule out any potential causes, I recommend running a theme/plugin conflict test. Sometimes, conflicts with other themes or plugins on your website can impact QSM’s functionality. I’ve included some helpful documents that explain how to conduct this test and prevent such conflicts. You can find them here: https://quizandsurveymaster.com/how-to-identify-theme-plugin-conflict-with-qsm/
Additionally, please ensure that you are using the most updated version of QSM.
As a reminder, for your security, please refrain from sharing any login credentials on the WP platform in accordance with community guidelines.
If the issue persists despite the suggested steps, we would greatly appreciate your assistance in conducting further investigation. Could you please provide us with the link to the quiz you’re experiencing difficulty with, along with the error log? This will enable us to thoroughly examine the faults
Please try the suggested solution and let us know if it works.
Kind regards,
QSM Support Team
Hello @nguyenkimhau,
We hope this finds you well.
Since we haven’t received any response from your end, I’ll be marking this ticket as resolved. However, please don’t hesitate to reach out to us if you have any further queries or require additional assistance.
Thank you!
Good morning, I also have the same problem…. the strangest thing (the server is the same) is that I have the exact same site on a test domain and then cloned exactly the same on the official domain…. on the test domain the test submit button is visible, while on the official website it is not… how is this possible? Same modules, same theme, same php… everything exactly the same. I also tried disabling the plugin and theme… nothing, you can’t see it on the official domain.
Official domain: https://oxfordcentre.eu/test-di-inglese/ (Does not appear)
Test domain: https://unsitowebpertutti.com/oxfordcentre/ (shown)
As I said before, servers, resources, etc…. all the same.
Can you help me?
Hello @alexm66,
Thank you for taking the time to explain the problem you are having. We want to assure you that we have already escalated this matter to our development team, and they are currently investigating it.
To assist you better, could you please let us know which version of QSM you are using?
Additionally, we recommend enabling the error log feature and trying the quiz again. This will help us capture any new errors. Here’s how to do it:
1. Navigate to the QSM Sidebar.
2. Click on Settings.
3. Under the main settings, enable the QSM log.
4. Save the changes.
Once you’ve done this, you’ll see a “QSM Logs” menu. Please try taking the quiz again and share the error log with us.
We’re looking forward to your response and are committed to resolving this for you.
Kind regards,
Sadiya
