Submit not seem working

  • Resolved sigmaturkey

    (@sigmaturkey)


    6 years, 3 months ago

    Hello,

    I noticed that *sometimes* forms submitted but we cant see them in submissions and emails not firing.

    In Google Analytics I see 2 submissions today but cannot see them in Submissions.

    We are using WP Fastest Cache, disabled the form URL, also on CloudFlare we disabled caching for that page.

    This happens time to time not always.

    Need your help as form is live for our event.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Zhanna Khachatryan

    (@zhannak)

    6 years, 3 months ago

    Hi @sigmaturkey,

    Thanks for your inquiry.

    Dear user, with Google Analytics you are tracking the form page or the form’s submit button?

    Are you sure that form was actually submitted?

    If there was an error with submit function then it’d always not submit the form, the same is true for getting email notifications and getting entries in submissions section. It should either work or not, not sometimes work sometimes fail to work.

    Please recheck Analytics and get back to me.

Viewing 1 replies (of 1 total)

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