Submit Review Shortcode Causing Errors

  • Resolved undonejoy

    (@undonejoy)


    7 years, 1 month ago

    Hello. I’m receiving errors when using the [submit-review] shortcode with Free version of Ultimate Reviews. Here’s a screen print: http://prntscr.com/ncq71p The website is not live yet (an under construction page is currently in place), so you will not be able to see the affected page. Any idea what might be happening here? Thanks for your assistance.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    7 years, 1 month ago

    Hi @undonejoy,

    Could you check if you have the debug mode enabled? You could try disabling the debug mode and see if the notices are still being displayed? You could follow this article to disable “WP_DEBUG” option.

    Also, do you remember making any other changes to the plugin code? To restore all the changes you made, you could reinstall the plugin from WordPress and see if that fixes the problem, as it could happen that some new errors got introduced by the changes you made.

    Also, as a test could you try adding the [submit-review] shortcode to a test page and see if the error notices are still being displayed? What happens if you disable the “WP_DEBUG” mode, does the notices still show up?

    Thread Starter undonejoy

    (@undonejoy)

    7 years, 1 month ago

    I’ve made no changes to Ultimate Review’s code other than adding some custom CSS (enabling or disabling the custom CSS doesn’t appear to have any affect either way). Disabling debug mode removes the errors. When doing so, the submission form also displays as normal. Unfortunately, using [submit-review] can cause the Elementor editor to hang. I was hoping those error messages would help “debug” what the problem is. If it comes down to making a choice between the two plugins, I’ll have to keep Elementor and scratch Ultimate Reviews. Thanks.

    • This reply was modified 7 years, 1 month ago by undonejoy.
    Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    7 years, 1 month ago

    Hi @undonejoy,

    The shortcode isn’t built or tested to display the actual review(s) inside Elementor. With that in mind, if it’s displaying correctly on the site, you can just leave it as is in Elementor or switch to the normal editor if the visualization hinders your site development.

    Thread Starter undonejoy

    (@undonejoy)

    7 years, 1 month ago

    The problem isn’t the ability to view the shortcode inside Elementor. Elementor hangs and won’t open which prohibits any editing of the page. To remedy this, I must disable the Ultimate Reviews plugin in order to edit the page with Elementor, then enable the plugin again to display the reviews and submit form.

Viewing 4 replies - 1 through 4 (of 4 total)

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