Submitted Form doesn’t send email

  • Resolved mattiz81

    (@mattiz81)


    6 years, 9 months ago

    Hi,

    I installed the plug-in “check email” and the test succeeded, so the problem must be the plug-in itself I think. I Cannot remediate it unfortunately by myself. Can somebody help me to fix the problem so I can receive submitted forms on my email adress again? Thanks!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Shushan

    (@shushang)

    6 years, 9 months ago

    Greetings!

    Firstly please make sure the email is not filtered to spam or junk folder of your email account. You can also try one of the following workarounds:

    1. Try using another email address for From Email and Email to Send Submissions To options.
    2. Perhaps your hosting does not have Sendmail enabled, which is required for mailing functions to work. Please contact your hosting provider and ask them to check this.
    3. Alternatively, you can use an SMTP plugin, which will most probably resolve the problem.

    You can try this plugin for example: https://ww.wp.xz.cn/plugins/wp-smtp/
    Setting an external SMTP server, such as GMail should work. However, GMail requires authentication. Please find the necessary details for SMTP setup below.

    Mailer: smtp
    SMTP Authentication: yes
    SMTP Security: SSL
    SMTP Port: 465
    SMTP Username: your gmail full address
    SMTP Password: your gmail password
    SMTP Host: smtp.gmail.com

    Thanks!

Viewing 1 replies (of 1 total)

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