Also … I’ve checked people’s spam folders, nothing there. As well, I deleted the “subscribe” widget and reinstalled it … still doesn’t work.
One more thought … in early March this year, BlueHost deleted all of the email addresses that were subscribing. Most people were able to RE-subscribe, but only up until March 27, when the widget stopped working and no email was received. Now, not only can former subscribers no longer RE-subscribe, but NEW subscribers can’t subscribe either. They all get a “Success!” message, but then no email arrives.
One more thought! I have a Word document list of all of the email addresses that were subscribed before they were deleted … and a list of all email address that are currently subscribed … if they can be used to re-subscribe those folks who haven’t been able to re-subscribe.
Plugin Support
Velda
(@supernovia)
Hi @annhay22 , I’m wondering if it’s related to the connectivity problem we’re having with your site.
Head to https://jetpack.com/support/debug/
Can you ask your host for help fixing the xml-rpc connection? They may be blocking it.
I just ran the JetPack debug as requested by supernovia, but get “an unknown error has occurred.” Should I simply send an email to BlueHost and ask them to check the xml-rpc connection and ask them if they are blocking it?
I’m not seeing anything that would obviously block us there.
Please try deleting Jetpack specifically from the Plugins section of your blog’s Dashboard: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack
This will clear out Jetpack’s settings, and it should work properly after a reinstall.
Thank you James. I’m concerned about two things:
1. whether all of my subscribers will again be deleted if I uninstall JetPack … and, if so, how can I put them back. Is there a way for me to upload their email addresses?
2. when BlueHost uninstalled JetPack (and everything was deleted) in early March this year, and then I had to reinstall JetPack, I was required to pay an additional NEW customer fee to JetPack, even though my time with my current installation hadn’t yet expired. How will I be able to reinstall JetPack this time without paying yet a THIRD fee?
And … rather that “deleting” jetpack, would it not be prudent to simply disconnect and reconnect jetpack without deleting it entirely? Or am I missing something here?
Note … when BlueHost deleted JetPack in early March, I very truly DID lose everything … all the stats, followers, etc, everything. So I’m concerned about the same possibility this time.
1. whether all of my subscribers will again be deleted if I uninstall JetPack
These are stored on our end, you won’t lose them.
2. when BlueHost uninstalled JetPack (and everything was deleted) in early March this year, and then I had to reinstall JetPack, I was required to pay an additional NEW customer fee to JetPack
BlueHost deleted JetPack in early March, I very truly DID lose everything
If that happens, just let us know, it’s a very easy fix on our end. 🙂
And … rather that “deleting” jetpack, would it not be prudent to simply disconnect and reconnect jetpack
No, you’ll need to delete the plugin to clear out the corrupted settings on your end.
Today I attempted to start the delete and reinstall JetPack process, but am getting this message instead, and I cannot log in to do anything about it. I cannot log in!
“Your IP Address 69.89.31.241 has been blocked by the Administrator for security purposes. Please contact the Website Administrator for more details.”
You’ll need to access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the whole /jetpack/ directory there.
Once that’s done, you’ll be able to reinstall Jetpack normally from Plugins > Add New in your site’s Dashboard.
I cannot log in. When I email BlueHost about that, they say it is a JetPack issue. Please understand that I cannot log in. The error message I get is:
“Your IP Address 69.89.31.241 has been blocked by the Administrator for security purposes. Please contact the Website Administrator for more details.”
Can you fix this so I can log in?
Finally got a guy at BlueHost who was willing to look at the system. He said that the captcha-booster app was causing problems with JetPack. He disabled the captcha-booster app. As soon as he did that, I could log in, and the entire site loads in a fraction the time, edits are saved in a fraction of the time, photos upload faster, everything is faster. He said he did nothing except disable the captcha-booster. He believes that JetPack is running properly and should not be disabled or deleted. He suggested deleting the captcha-booster program and either using my blog without that function or finding a different app.
Everything seems to be running very smoothly and fast since he did that.
I see online that Akizmet provides a captcha for comments, but I can’t find that in my setup.
Your thoughts?
Hi there,
I see online that Akismet provides a captcha for comments, but I can’t find that in my setup.
Akismet doesn’t support CAPTCHA. However, since internet bots are getting too smart CAPTCHA isn’t that efficient anymore. Akismet is an out-of-the-box solution that automatically protects your site against spam.
