Subscribe issues | ww.wp.xz.cn

Resolved tiggerusa
(@tiggerusa)

11 years, 1 month ago

Hi!
I have someone who is trying to subscribe to my site (http://www.greatfoodlifestyle.com). She’s receiving an error message that looks like this: There was an error when subscribing. Please try again.

Noone else seems to have this problem for my site, so there’s probably something going on with her particular email address. Is there any way for me to manually place her on the list?

Thanks!
Tiffany

https://ww.wp.xz.cn/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author Brandon Kraft
(@kraftbj)

Code Wrangler

11 years, 1 month ago

Could you or the subscriber contact us at https://jetpack.me/contact-support/ with the e-mail address and your site’s URL? I’d like to investigate the problem.

We wouldn’t be able to add the individual directly (as we want to ensure the subscriber means to be subscribed), but would like to clear things up.

Cheers!

Thread Starter tiggerusa
(@tiggerusa)

11 years, 1 month ago

Hi! I’m sorry I didn’t respond right away…busy! Here’s her email address: [email redacted]

My URL is http://greatfoodlifestyle.com/

Plugin Author Jeremy Herve
(@jeherve)

Jetpack Mechanic 🚀

11 years, 1 month ago

It seems that this person blocked WordPress.com from sending them emails. They’ll be able to unblock themselves by going to this site:
https://subscribe.wordpress.com/

Once they allow us to send emails again, they’ll be able to subscribe.

I hope this helps.

Viewing 3 replies - 1 through 3 (of 3 total)

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3 replies
3 participants
Last reply from: Jeremy Herve
Last activity: 11 years, 1 month ago
Status: resolved