Subscribe on registration form

Tore
(@tore78mo)

5 years, 2 months ago

Hi there,
when I select Subscribe on registration form in Mailpoet Settings, users receive confirmation email even if they DON’T check the checkbox in the registration form.

Checked or not checked, user receive confirmation email of the newsletter.

Is that a bug? In the previous version, it worked very well.

I tried on several website and doesn’t work on every website.

Could you help me?

Viewing 15 replies - 1 through 15 (of 19 total)

1 2 →

Elvira K.
(@treibalen)

5 years, 2 months ago

Hi there @tore78mo,

Thanks for reaching out!

It doesn’t sound right at all. Can you please share a link to your site?
Thread Starter Tore
(@tore78mo)

5 years, 2 months ago
Hi there, thanks for reply.
You can try by yourself on https://www.areepicnic.it/wp-login.php?action=register.
You will receive newsletter confirmation even if you don’t check option.

I tryed to deactivate all plugins but Mailpoet without success.
- This reply was modified 5 years, 2 months ago by Tore.
BernWoz
(@bernwoz)

5 years, 2 months ago

I have a similar problem where the first email (click this link to confirm subscription) is received, but even if the user does not click the link, they are subscribed. I’m using the mailpoet sending service, so the double opt-in is mandatory but I do not know how to control this automatic subscription.

Thread Starter Tore
(@tore78mo)

5 years, 2 months ago

@bernwoz do you have “signup confirmation is enforced if you send with the MailPoet Sending Service” message?

BernWoz
(@bernwoz)

5 years, 2 months ago

Yes, you’ll see a note stating this in the documentation and the MailPoet settings page on the Sign-Up Confirmation tab

Thread Starter Tore
(@tore78mo)

5 years, 2 months ago

@treibalen could you help me?

Elvira K.
(@treibalen)

5 years, 2 months ago

Hi there @tore78mo,

I registered a new user on your site but there was no option to add myself to a mailing list. At the same time, I did receive a Post Notification email.

I checked this email’s headers and I see that you’re not using MailPoet Sending Service.

Can you please check the following:

1) You have the latest MailPoet plugins installed.
2) You’re using a third-party sending method in MailPoet > Settings > Send With..
3) You have Enable sign-up confirmation enabled in MailPoet > Settings > Sign-up Confirmation.
4) “Subscribe in registration form” is enabled in MailPoet > Settings > Basics.

Cheers!

@bernwoz Can you please open a separate thread for your issue! We’ll be happy to take a look further!

Thread Starter Tore
(@tore78mo)

5 years, 2 months ago

Hi @treibalen and thank you very much for your support.
I had disabled “Subscribe in registration form” for testing purpose, now it is enabled again.

I reply to your check list:
1) Yes of course, 3.60.4
2) I use “Sending Service di MailPoet” and all check are green.
3) Yes, this option is mandatory with Mailpoet Sending Service.
4) Yes, now it is enable.

Tnx.
Thread Starter Tore
(@tore78mo)

5 years, 2 months ago
@treibalen this is my last test, without checking subscription option on registration form:
```
Received: from mta143.sendingservice.net (Unknown [127.0.0.1])
	by 12c7dd814f66 (Haraka/2.8.26) with ESMTP id 45151687-A5A3-428E-8356-EF84391B5CCB.1
	envelope-from ;
	Mon, 22 Mar 2021 10:40:51 +0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=s02; d=sendingservice.net;
 h=Date:From:Reply-To:To:Message-ID:Subject:Mime-Version:Content-Type:
 Content-Transfer-Encoding:Feedback-ID;
 bh=uJvGZvJj5ygl0+yaNqOP46vIOrzyo6cR5epRK2zEeB0=;
 b=kzE7ungmnyc8oocu3uIMG89nF6epi3GngA6vgHc6bKH0L3IKnTi6J+GGHlDuY1DRXfW1n7gfu9y6
   iIPH9beymcfJY6VLS4OJ2A2WBWiJXJtzq0dx6lyTSfh1NPtnCVWUlT+HtyrgiWnaOOGF0M8Qdfb6
   fB/kKeOv3VykAofHeDVpd2uHm6/kOZSuWQJHwu83STxF7C9/M3EnpWDIYGOApgOQm32aMAeL8OMf
   885RAHRYIC5JbZ/EW6ntnC5ulaacOabppFyKcnYxn65DeFwGNE4Gas5+0R4opQCq+0xjCruNQD9D
   NdNiVAn+gCnpWvDkYj6wPy8D5ctKm46lRf3CHA==
Date: Mon, 22 Mar 2021 10:40:50 +0000
From: "Areepicnic.it" 
Reply-To: "Areepicnic.it" 
To: wixih16197 
Message-ID: <[email protected]>
Subject: Newsletters di Areepicnic.it - Conferma la tua iscrizione
Mime-Version: 1.0
Content-Type: multipart/alternative;
 boundary="--==_mimepart_60587432ba119_e10a49096131ed";
 charset=UTF-8
Content-Transfer-Encoding: quoted-printable
X-RID: Lkroe+O56FwHER+fLISe8smFu9bq2FqvkpfRoSCqLdkRPfI2RKgztWxNuVS3UpHHuhFSyzrSjrgsP822+iplW4U+VKx4xNRwzoebuDPRAI2Dy4Doc8IDErDe01u+LAfN
X-Message-ID: 600bfe9c-a298-443f-b1b7-97690371973c
X-UserID: 27967
Feedback-ID: 27967:mailpoet
X-Virtual-MTA: mta143
```
Elvira K.
(@treibalen)

5 years, 2 months ago

Hi there @tore78mo,

I guess that was a different Post Notification email, not from your site. Sorry for the confusion.

In my testing, I didn’t receive a sign-up confirmation email – only an email about account set up (to set my password).

Can you please remove my test subscriber logins @ mailpoet.com so I can test again?

Thread Starter Tore
(@tore78mo)

5 years, 2 months ago

@treibalen done, you can test again.

BernWoz
(@bernwoz)

5 years, 2 months ago

Yes, I already have a separate ticket open titled “MailPoet user without confirmation”

Thread Starter Tore
(@tore78mo)

5 years, 2 months ago

@treibalen any news?

Elvira K.
(@treibalen)

5 years, 2 months ago

Hi there @tore78mo,

I was able to replicate the same issue on my test site and reported it to our developers: even when users do not select the opt-in checkbox, they receive a signup confirmation email.

I don’t have any ETA, but hopefully, we will be able to include it in the next release.

Cheers!

Thread Starter Tore
(@tore78mo)

5 years, 2 months ago

@treibalen thank you, happy to have contributed at this project.