subscribed status

  • Resolved bondmedia

    (@bondmedia)


    2 months, 3 weeks ago

    When customers tick subscribe box what actually happens in their account?

    Because there are 3 options there:

    Subscribe to our newsletter
    Unsubscribe from our newsletter
    Receive order updates

    While ticked or unticked box – these are only two options?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support KJ

    (@kjvextras)

    2 months, 2 weeks ago

    @bondmedia thanks for writing in – In order to properly answer your question, who’s account? The customer account OR the store/admin account. When a customer checks a box, when subscribed, they remain subscribed. IF the customer is NOT subscribed, and check the box they are subscribed. IF a customer wants to remove themselves from the newsletter distro, you should have a mechanism in place to do that (via email/site/text/contact form). If a customer does not check a box during check out for an order, they will receive transactional emails for the order details but no marketing materials. Did this help?

    Plugin Support KJ

    (@kjvextras)

    3 weeks, 5 days ago

    Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch. Perhaps your questions were answered?

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)

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