Subscriber authentication flow

  • Resolved liza226sas

    (@liza226sas)


    8 months ago

    Hi,
    I set my post as “open to everyone”; however, as readers clicked “I’m already a subscriber”, it does nothing (no redirect, no popup)

    I’ve checked I can see subscribers in my admin but can’t authenticate on the front-end. Also cleared my site’s cache many times.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    8 months ago

    Hi @liza226sas,

    Thanks for reaching out!

    The “Already subscribed?” link shown on your page here is designed to direct users to their WordPress.com account, where they can log in and verify their subscription. On my test site, this behavior is working as expected — clicking the link prompts the WordPress.com login flow.

    However, I checked the page you linked, and I’m seeing that the redirect doesn’t trigger there. One or more third-party plugins on your site may be interfering with this flow. In particular, plugins related to content protection, security, or JavaScript optimization (like WP Content Copy Protection or WP Rocket) could be affecting the login action.

    Could you try temporarily deactivating those plugins (either on your live site or a staging copy), then test the subscriber login flow again? That will help narrow down whether one of them is blocking or overriding the necessary behavior.

    Let us know what you find!

    Best,

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    7 months, 3 weeks ago

    Hi there, @liza226sas,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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