Subscribers not added and no confirmation email sent

  • Resolved 360set

    (@360set)


    7 months, 1 week ago

    Hello MailPoet Support Team,

    I have double opt-in enabled, but when users fill out the subscription form:

    • I receive the “new subscriber” notification email,
    • The contact does not appear in the subscribers list (not even as pending), and
    • The subscriber never receives the confirmation email.

    Steps I’ve already taken:

    – Checked my DNS in Cloudflare and added the SPF record for both Titan and MailPoet:
    v=spf1 include:spf.titan.email include:spf.mailpoet.com ~all
    – Verified that DKIM and MX records are correctly set up (checked with MXToolbox).
    – No bounced emails.
    – All forms are protected with Google reCAPTCHA.
    – In MailPoet → Settings → Advanced there is no “Send test email” option, so I can’t run that test.

    Could you please check if there is an issue with my MailPoet Sending Service account or if there are any missing records/configurations?

    Thank you very much,
    Federico Martínez
    Domain: 360set.net

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Kel C. a11n

    (@kellymetal)

    7 months ago

    Hi there @360set,

    Checking your account for 360set.net, I can confirm that your Sender Domain is showing as “Verified” and sending for your account is not paused. Per our sending service logs, I see that you have been able to send out other emails.

    On your site itself, I see that your subscription forms on the homepage and site footer are actually created with Contact Form 7 (rather than MailPoet’s own subscription forms).

    The fact that the new contacts don’t appear in your subscriber list and they never get a confirmation email would indicate that there’s an issue with the integration between your CF7 forms and MailPoet. Please note that MailPoet itself doesn’t include any integrations with third-party forms, but provides an API for other developers to build their own integrations.

    For Contact Form 7, you would need something like this add-on plugin: https://ww.wp.xz.cn/plugins/add-on-contact-form-7-mailpoet/

    However, checking that plugin, I see that there’s a flag that it hasn’t been tested with recent versions of WordPress, and hasn’t been updated in a while. If you are having issues with that add-on plugin, please reach out to the team behind the plugin directly.

    Otherwise, you could try testing with a MailPoet form to see if it works to allow subscribers to join your lists: https://kb.mailpoet.com/article/297-create-a-subscription-form-with-our-editor

    Please let me know if you have any questions. Thank you!

Viewing 1 replies (of 1 total)

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