Subscribers not importing

  • Resolved aregister96

    (@aregister96)


    1 year, 2 months ago

    Hi! 2 days ago I tried manually adding a few subscribers to my jetpack plug-in. It said it would take a few minutes. I let an hour go by and nothing had changed. No new subscribers on the page. I tried doing the rest of my imports (about 20 emails) via a CSV file and I get this same result: When I click “Add Subscribers” it says “Your subscribers are being imported. This may take a few minutes. You can close this window and we’ll notify you when the import is complete.” It has now been over 48 hours since trying to add 22 subscribers. I currently only have 3 subscribers so I know I’m no where near the cap. I can add subscribers if I manually add them via the actual website, if there’s no solution, but that will take a very long time/ multiple browsers. What do I do?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Josh (a11n)

    (@vitkory)

    1 year, 2 months ago

    Howdy @aregister96, I understand that you are trying to import subscribers but the import is stuck.

    Could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form:

    Contact Form

    If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter aregister96

    (@aregister96)

    1 year, 2 months ago

    Hi Josh! Yes, it’s https://fuelnufit.com It’s not public yet though so let me know if you need a different URL

    Plugin Support Josh (a11n)

    (@vitkory)

    1 year, 2 months ago

    Howdy @aregister96 – thank you for sharing your site url, I was able to identify the stalled subscriber import and reset it for you. Additionally, we did have an issue logged to our developers for importing subscribers but the recent news is that they pushed a fix for imports today. You should have no further issues importing.

    Please, import the subscribers again and if you see anything out of the ordinary or the import not coming through, please let us know.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    1 year, 2 months ago

    Hi there, @aregister96,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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