Subscription customers charged double item’s value

  • Resolved simonjmay

    (@simonjmay)


    6 years, 8 months ago

    Recently on an e-commerce site we manage, a rare issue has come up where a customer is charged double the value of their order when their subscription renews. It’s only happened 3 times so far and not always to the same people. One customer had it happen on 2 consecutive renewals, but the most recent order had no issues while another has been a subscriber for more than a year but had it happen to them last week.

    If I look at the order in WooCommerce>Orders the quantity and price are correct, but the total and tax are doubled which gets charged to the customer.

    I can’t replicate the issue my self, and the vast majority of orders and renewals have had no problems so I’m not really sure how I can deal with this issue, or perhaps its a bug with WooCommerce?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Kel C. a11n

    (@kellymetal)

    6 years, 8 months ago

    Hi there,

    That certainly does sound like a strange issue, and should not be happening!

    Just to confirm, are you using WooCommerce Subscriptions for these recurring subscriptions? If so, please open a ticket in our ticketing system (linked below) under the account that the extension was purchased under, then we can collect some more information to see what might be causing this strange behavior with the subscriptions:
    https://woocommerce.com/my-account/create-a-ticket/?form=ticket

    Thank you!

    Plugin Support Riaan K.

    (@riaanknoetze)

    6 years, 8 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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