Subscription error at checkout

  • Resolved pvm973

    (@pvm973)


    4 years, 3 months ago

    I have a WooCommerce store, but not the paid WooCommerce Subscriptions plugin. I would like to offer customers an auto-ship option and have access to the subscriptions tab in my dashboard. I created a subscription product and all looks to be set up properly. However, at checkout, once the customer presses submit, a red bar/error appears at the top of the screen with no text in it. The order then appears in subscriptions and orders tabs, but reading “pending Payment”. How can I fix this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Juan G. (woo-hc)

    (@judagutor)

    4 years, 3 months ago

    Hi @pvm973!

    However, at checkout, once the customer presses submit, a red bar/error appears at the top of the screen with no text in it. The order then appears in subscriptions and orders tabs, but reading “pending Payment”.

    Could you please share a screenshot of the red bar/error you are getting? It will help us understand what is going on. You can use the snipboard.io tool to share it.

    Also, to know more about your setup and to further check into this, kindly provide us the following:

    • Your System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste in here your response.
    • Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

      • Thanks!

    Juan G. (woo-hc)

    (@judagutor)

    4 years, 3 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Cheers!

    Thread Starter pvm973

    (@pvm973)

    4 years, 3 months ago

    I’m so sorry for the delayed response. After some digging, it proved to be an issue with another plugin. Thank you for following up.

    Juan G. (woo-hc)

    (@judagutor)

    4 years, 3 months ago

    No worries!

    Glad to hear you found the culprit and solved the issue 🙂

    If you have any further questions, we recommend creating a new topic.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)

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