Hello @abossola,
If you disable the plugin but keep the webhook endpoint active, it’s possible that existing subscriptions will continue to be billed, but you might encounter errors or incomplete notifications, as the plugin responsible for processing those webhooks is inactive.
Please review the Stripe webhook logs by logging in to your Stripe account and check the webhook logs. This will show you the exact error messages being returned. You can share these details with us, so we can assist you further.
there is a lot of info in stripe logs. What info do you need specifically?
Hello @abossola,
To troubleshoot the issue with the webhook endpoint associated with your Stripe account, you can follow these steps:
- Verify the webhook endpoint URL: Make sure the URL is correct and free of typos. Confirm that the URL is publicly accessible on the internet and can be resolved to the expected IP address using a DNS tool like
nslookup or dig.
- Check SSL/TLS certificate and configuration: If you are receiving a “TLS error,” it indicates an SSL/TLS issue. Use a tool like SSL Labs’ SSL Server Test to check for any issues with your TLS certificate or configuration. Resolve any reported issues, such as incomplete certificate chains or security errors.
- Confirm firewall and network configuration: Ensure that connections from Stripe are not blocked by a firewall or network configuration. You may need to work with your hosting provider to confirm that the IP addresses Stripe uses for webhooks can access your webhook endpoint’s URL.
If you continue to experience trouble after performing these steps, you may want to reach out to Stripe support for further assistance.
For more information about troubleshooting webhook issues and verifying webhook events, refer to the webhooks troubleshooting guide.
Or else they can try delete webhook and create new
Let us know if we could be of any further assistance.
