• Resolved angelagoodnight

    (@angelagoodnight)


    Same problem as others. No new subscribers for more than two weeks. Just tried adding [ email deleted ] and that didn’t get an email. We have seen this on other threads and have tried deactivating and reactivating without result. Also SOME emails are receiving updates and some are not. Poily@LochNess-cottage does not receive them [email protected] does! Neither are listed under users. Also [ email deleted ] is a subscriber and gets no emails. Help please. We only found out about this because someone emailed me about it so must be losing a large number.

    http://ww.wp.xz.cn/plugins/jetpack/

Viewing 4 replies - 31 through 34 (of 34 total)
  • Thread Starter angelagoodnight

    (@angelagoodnight)

    Sorry Jeremy, not resolved. This is what Hypermart.net had to say about your emails not getting through. I think you need to be speaking to them. Also, if Hypermart are spanning your emails then how many more are doing the same:

    Hello,

    Thank you for your patience.

    We have checked the maillogs for the header of the email that is not received for your mailbox from the website. Per the maillogs the email have been flushed in our incoming layer due to spam content or emails never delivered to our server. Please contact application vendor regarding the issue.

    If you have any further questions, please update the Support Console.

    Sincerely,

    Ishwar M
    Technical Specialist

    Thread Starter angelagoodnight

    (@angelagoodnight)

    spamming, not spanning. Sorry.

    I have told them I want it resolved, by the way.

    Trouble is that I have to make all contact through a reseller which adds delays.

    Angela

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    We’d be happy to get in touch with them to ask them to stop blocking WordPress.com emails. I couldn’t find any direct email on their support page, though.

    If you do have an email address where we could contact them, could you send it to us via this contact form?

    Thanks!

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    We got in touch with Hypermart via Live Chat, and they suggested that we send them an email. We did so a few minutes ago.

    However, I must warn you that we may not receive a positive reply. Indeed, it’s possible that your email provider blocks email notifications about your site because of the content of the emails, and not because of the sender.

    Since your blog content is intended for a mature audience, it contains many words that may be blocked by your email provider, and by other email providers as well.

Viewing 4 replies - 31 through 34 (of 34 total)

The topic ‘subscriptions not working’ is closed to new replies.