Subscriptions Pending

  • Resolved Luis

    (@luiscordeiro)


    5 years, 7 months ago

    Hi, we are trying to use subscriptions but there’s a question we would like help please.

    When a customer buys a subscription product, the first month is immediately captured but the subscription created in BT has a status of Pending with the next bill date being 1 month from today.

    Shouldn’t the subscription become active immediately?
    I couldn’t find anything explaining this in the documentation.

    Thanks in advance!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Clayton R

    (@mrclayton)

    5 years, 7 months ago

    Hi @luiscordeiro,

    Thank you for contacting us. For subscriptions that start immediately, the status will remain as pending in Braintree until the next payment date as you have observed. That is because it’s best to charge the customer for the first payment as a single transaction so the payment can be associated with the order.

    In the past, the first payment was triggered by the subscription and it was difficult to associate it with the order if there were non-subscriptions items in the cart or multiple subscriptions.

    Subsequent renewal payments will trigger a webhook that is sent to your site and a renewal order is then created.

    Kind Regards,

    Thread Starter Luis

    (@luiscordeiro)

    5 years, 7 months ago

    thanks @mrclayton that was a great help!

Viewing 2 replies - 1 through 2 (of 2 total)

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