Subscriptions System Not Processing Correctly
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I have built a new website for a client using Subscriptions. When a user goes on the site and attempts to purchase or a renew a subscription, the date for the recurring total is set to December 31, 1969. See this image. This has caused severe issues and many people have been unable to place their orders.
I am totally lost as how to fix this and my client is very unhappy. This has been a stressful situation and any help would be much appreciated. Please!!
The page I need help with: [log in to see the link]
Viewing 3 replies - 1 through 3 (of 3 total)
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See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://blackandbrasscoffee.com Subscription Statuses: trash: 194 wc-active: 63 wc-pending: 3 wc-on-hold: 31 wc-cancelled: 100 WooCommerce Account Connected: ❌ No Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: United States (US) — Pennsylvania ### Subscriptions by Payment Gateway ### other: trash: 1 wc-cancelled: 1 Stripe: trash: 193 wc-active: 63 wc-cancelled: 99 wc-on-hold: 31 wc-pending: 3 ### Payment Gateway Support ### Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions pre-orders ### Action Scheduler ### Complete: 8,782 Oldest: 2021-09-13 13:46:24 -0400 Newest: 2021-10-04 08:54:15 -0400 Failed: 6 Oldest: 2021-09-21 21:13:31 -0400 Newest: 2021-09-21 21:15:33 -0400 In-progress: 1 Oldest: – Newest: – Pending: 4,475 Oldest: 2021-10-02 08:44:53 -0400 Newest: 2021-11-02 07:43:32 -0400 ### Status report information ### Generated at: 2021-10-04 08:54:19 -04:00Hello,
Since this is related to our premium extension (WooCommerce Subscriptions), please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page. Also, include a link to this forum thread, so that we can keep track of what’s already been done.
Hi @jdurdach
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have other questions, please feel free to open a new topic.
Viewing 3 replies - 1 through 3 (of 3 total)
The topic ‘Subscriptions System Not Processing Correctly’ is closed to new replies.
