successfull payment not noticed

  • admaxxteq

    (@admaxxteq)


    2 years, 2 months ago

    We are using up to date
    wordpress 4.5
    GiroCheckout 4.1.9
    WooCommerce 8.7.0

    and have configured “giropay/paydirekt” as payment method in WooCommerce.

    Orders using “giropay/paydirekt” are accepted and the payment is received at the customer but WooCommerce is not getting a confirmation.

    Other shops of us also using “giropay/paydirekt” with same configuration receive confirmations.

    There are no (error) log entries in /wp-content/uploads/wc-logs/, webserver log or php log.

    • This topic was modified 2 years, 2 months ago by admaxxteq.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • mheumann

    (@mheumann)

    2 years, 2 months ago

    Hi,

    notification callsfrom GiroCheckout may be sent from one of the following IP addresses:

    – 46.163.91.71

    – 46.163.91.72

    Please make sure your server allows incoming calls from these IPs.

    If this doesn’t solve your issue, please send an email to [email protected] and give us your merchant ID.

    Thread Starter admaxxteq

    (@admaxxteq)

    2 years, 2 months ago

    Hi,

    although there are no IP restrictions for our server and for other webshops on the same server it is working:

    What port(s) are needed and in case of https what path is needed.

    Thread Starter admaxxteq

    (@admaxxteq)

    2 years, 2 months ago

    Sorry – one mistake: Credit card is not working – not Paydirect (not tested yet). Direct debit is working.

    mheumann

    (@mheumann)

    2 years, 2 months ago

    Hi again,

    please, let’s continue this discussion on [email protected]. This is a public forum where we cannot analyze your specific configuration. Send us your merchant id there. You may reference me by name.

    Regards,
    Michael.

Viewing 4 replies - 1 through 4 (of 4 total)

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