Suddenly getting “Internal Server Error” for website

  • Resolved mbratch

    (@mbratch)


    3 years, 6 months ago

    Hello

    I maintain a website https://onesoldieratatime.org.

    It’s been working fine but suddenly within the last few days it always gives “Internal Server Error”. I attempted to access the admin page, but it gives the same error.

    I searched this forum and there are many reports of Internal Server Error. The solution seems generally to disable all of the plugins. I am unable to get into the site to do this. I did find in one of the posts instructions for disabling the plugins when admin access is not available. One was via ftp. According to my service provider, it should support sftp. I attempted to connect but after a long time trying to connect, it just says “connection closed”.

    I have no way to fix this. Any suggestions?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hitendra Chopda

    (@hitendra-chopda)

    3 years, 6 months ago

    Hello Mbratch,

    I am really sad to know that.

    If you do not have access to the admin area then you must be required to log in via FTP or cPanel.

    You can contact your hosting provider to reset your FTP login credentials or you need to login into the cPanel to create a new FTP account.

    This type of issue might be related to the theme or plugin version conflict.

    You need to deactivate plugins one by one to check if it working.

    Or you can switch the theme to the default one.

    If you want to check the error log then add the below one line in your root file wp-config.php

    // Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

    After adding the above code, you might be able to see the detail about the issue that occurs on your site and might be able to resolve it.

    Best,
    Hitendra

    Thread Starter mbratch

    (@mbratch)

    3 years, 6 months ago

    Hello Hitendra

    Thank you for the prompt reply.

    How might I access cPanel? I downloaded the phpMyAdmin tool according to some instructions on this site, but after downloading it and gazing at the documentation, I really have no idea where to get started with that tool to try and resolve this issue.

    In the meantime, I can contact my web hosting service to ask why the sftp isn’t working. It’s not even getting as far as asking for credentials. It just seems to take a long time and then says “disconnected” which might mean that it’s not an understood or supported connection on the site (although my service provider dashboard indicates that it is supposed to support sftp).

    Mark

    Thread Starter mbratch

    (@mbratch)

    3 years, 6 months ago

    Hello again, Hitendra

    Well, I contacted GoDaddy (who hosts my website). I called them to resolve my issue of not being able to make sftp contact to the site. I got through their telephone help queue fairly quickly, and a gentleman on the phone took some information from me and put me on hold for about 10 mins. He returned, finally, apologizing for keeping me waiting and asked me to try the site. The main page of the site is working and I can now access the admin page.

    I think I prematurely marked this rwsolved. But technically, I have a different problem. I am unable to access subpages of the site. They are not found. I don’t know whether they were moved or deleted. I can access the admin WP File Manager but not sure how to find where they are or where they should go. I can see all of the pages listed under wp-admin, but unable to edit them with Elementor (it always gives me some kind of page not found or htaccess not found error).

    Mark

    • This reply was modified 3 years, 6 months ago by mbratch.
    • This reply was modified 3 years, 6 months ago by mbratch.
    Thread Starter mbratch

    (@mbratch)

    3 years, 6 months ago

    Ok finally got it sorted out and problem all completely solved now! I was able to get the sub pages to show up again by changing the permalink settings, saving them, changing them back and saving again. Phew!

Viewing 4 replies - 1 through 4 (of 4 total)

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