Suddenly “timeout” in step “creating ZIP file”

  • Resolved Hofmann.J

    (@hofmannj)


    7 years, 11 months ago

    About 2 weeks ago (with nothing changed – as far as I can tell) BackWPup suddenly has the follow error (excerpt from Log):
    [10-Jul-2018 01:00:42] FEHLER: Maximum execution time of 30 seconds exceeded

    What I’ve done/checked so far:
    * when running interactively, the error occurs when backwpup zips the “files” on my websites (if I exclude files from the backup, it runs without problems/errors). Size of the files is ~400M, free space on the website is about 800M
    * the target (dropbox) has sufficient space (500M of 5GB used)
    * BackWPUP Setting “Max_Script_Runtime” (“Maximale Skript-Laufzeit” – website is in german) is set to 0 … even changing it to e.g. 300s still gives the error.
    * I also installed the plugin “WP Maximum Execution Time Exceeded” (setting timeout to 300s) => an interactive Backup still failed after ~5 mins of zipping.
    * WP is version 4.9.7, BackWPup is 3.6.0.

    I have no more ideas… any hints?
    Thanks in advance.
    Jörg Hofmann

Viewing 3 replies - 1 through 3 (of 3 total)
  • happyAnt

    (@duongcuong96)

    7 years, 11 months ago

    Hi @hofmannj
    Please try to set Maximum Script Execution Time to 25 seconds ( BackWPup > Settings > Jobs -> Maximum Script Execution Time ) and then try again. Is this help you?

    If not, are you able to check in your site if there is any single file that larger than your PHP memory setting, normally it’s is 256mb, so please check if there is any file that larger than 256mb because there is a PHP limitation which you cannot archive a single file that larger than your PHP memory setting.

    Hope my answer helps you, if not, just let me know 🙂

    • This reply was modified 7 years, 11 months ago by happyAnt.
    heidanfrihals

    (@heidanfrihals)

    7 years, 11 months ago

    I have the same problem. Already tried 25 seconds (and “0” before). I put up memory up to 1 GB but it won’t work. My site is a simple blog, not that big.

    When I tried a backup without databank it worked after I set:

    BackWPUp -> Settings -> Job tab -> Reduce server load and choose medium

    But with databank it’s always: 

    ERROR: Maximum execution time of 30 seconds exceeded
ERROR: Step aborted: too many attempts!
ERROR: Job has ended with errors in 755 seconds. You must resolve the errors for correct execution.
    Thread Starter Hofmann.J

    (@hofmannj)

    7 years, 11 months ago

    Hi duongcuong96,
    I set the MaxScriptExecutionTime to 25 and also Server-Load to “medium” and: voilà: Backup-Job ran completely without error.
    Any explanation, why this solved the problem???
    Thanks for your hint…
    J.

Viewing 3 replies - 1 through 3 (of 3 total)

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