Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
We are a paid customer for the pro version and you are not responding to any of our tickets – three in the last week.
I’m sorry, but here’s the problem: the author cannot support customers in these forums. They’re not allowed to here and could get into trouble if they do that.
For pro or commercial product support please contact the author directly on their site.
https://www.cozmoslabs.com/support/
As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.
Hi Jan.
And there lies an even bigger problem. Purchasing software that has doesn’t work as it’s designed, and the not being able to get support on said software.
I understand that I can’t get support in these forums. I just hope these posts spark a reaction from the developers.
Hello Tim,
Thank you for reaching out to us and I’m sorry for the inconveniences created by using Profile Builder Pro.
Until now we didn’t receive a support ticket with the following issue – “Admin email not working”.
Can you try again to send us a support ticket? I will wait for your ticket and we will continue our conversation there.
After you submit the support ticket please notify me here so I can look for it.
Best regards,
Thanks for coming back to me Teodor.
My colleague Luke Durman has just sent you another ticket. This one with the subject – Admin Email not Working 12/12/2016.
Thanks
Tim
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
I’m glad that the author responded and that a conversation is going on. But now I’m closing this topic.
The author replied, you provided information and now can continue that conversation on their site.
As I’ve stated, customer conversations are not for these forums.
