Hi @ilgraziano,
Do you mean to perform this actions in the back end admin panel? If so, yes, it’s possible that a support manager can create a ticket on behalf of the agent and that agent sees that ticket on his list (as if he had created the ticket) with their assigned tickets. To create a ticket on behalf of an agent, go to Tickets – Add new and choose the agent creator name.
You can also check the capabilities table in the list below:
– https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/roles-capability-table/
Regards.
hi
thnx for repòy- yes this is what ‘i’m doing but the organization is:
i get the support calls and i analize them 1st (like triage in the hospital). the next step is that i enter tikets and i assign them to support agent.
I’m always the creator
i need to see all the opened tickets in order to distribuite them following the number and priority but support agents should enter in a web page (not a backend page) to see the list of assigned tickets.
so is it possible? is there a kind of shortcode to select from the assigned field and not the creator field?
thnx!!
Hi @ilgraziano,
Yes, we have the agent front end add-on that works that way:
– https://getawesomesupport.com/addons/agent-front-end-early-release/
For more add-on questions, you can ask in the link below:
– https://getawesomesupport.com/contact/
Regards.
Hi,
I will mark this thread as resolved, but if you have any other questions, you can open a new one to assist you.
Regards.
