Support: Cannot Login After Update

Viewing 8 replies - 1 through 8 (of 8 total)
  • esmi

    (@esmi)

    14 years, 11 months ago

    Your upgrade did not complete successfully.
    Try:
    – switching to the default theme by renaming your current theme’s folder in wp-content/themes using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    – re-running the upgrade manually using wp-admin/upgrade.php.

    Thread Starter zenn305

    (@zenn305)

    14 years, 11 months ago

    Would try all of those, but I still cannot get into the Dashboard. After typing in all the login and password info, it brings me to a white fatal error screen reading:

    Fatal error: Call to undefined function is_network_admin() in /home/content/88/6571188/html/wp-admin/includes/menu.php on line 10

    Then my next question would be, how can I access the FTP files to the site?<—–newbie.

    Thanks for your patience.

    esmi

    (@esmi)

    14 years, 11 months ago

    Please try re-reading my suggestions above.

    fonglh

    (@fonglh)

    14 years, 11 months ago

    Then my next question would be, how can I access the FTP files to the site?

    ask your hosts. or if this is hosted on the company’s servers, ask the network administrators.

    Thread Starter zenn305

    (@zenn305)

    14 years, 11 months ago

    I’ve done everything that was said and I still can’t access the admin panel, is there something I am missing?

    I appreciate the help so far and would appreciate more if you continue…

    esmi

    (@esmi)

    14 years, 11 months ago

    Did you contact your hosts? Did you rename your current theme’s folder in wp-content/themes and the plugin’s folder in wp-content?

    Thread Starter zenn305

    (@zenn305)

    14 years, 11 months ago

    I contacted the host and the domain server, I did everything that was instructed under the link you provided in regards to resetting the plugins folder, but I still cannot login….

    Is there a step that I am not trying?

    Thank you any advice helps….

    esmi

    (@esmi)

    14 years, 11 months ago

    Did you try re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress?

Viewing 8 replies - 1 through 8 (of 8 total)

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