Hello echnatan,
We sincerely apologize for the frustration you’ve experienced.
Please be assured that our team takes every support request seriously — whether it’s from a free or paid user.
Please make sure the email address you used in your support request is correct.
In many cases, users don’t receive replies because the email was entered incorrectly, or our response may have landed in the spam or junk folder. We recommend checking there as well.
We want to clarify that our company and plugin are fully legitimate and trusted by millions of WordPress users worldwide. Every paid purchase is protected by a 14-day money-back guarantee, which we honour in all cases:
https://filemanagerpro.io/refund-and-cancellation/
We take great pride in providing timely support and ensuring that every issue is resolved.
You can always reach us directly at [email protected], and we’ll personally make sure your case is handled without delay.
Thank you for your patience and understanding.
We’re committed to making sure you get the assistance you need.
