Support for Pro

  • Resolved jstneti

    (@jstneti)


    3 weeks, 3 days ago

    Hey,

    I have the Pro version and need support because I initially installed the plugin on staging and it’s not working on production. I tried contacting through the only form I found on your site but haven’t received an answer – I was expecting something automatic at least to let me know that the form was submitted. I know I submitted it only on Friday and you might not work on weekends, but still wanted to check here in case there is some other form I should have used instead.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Julian Yanover

    (@julianyanover)

    3 weeks, 3 days ago

    Hi! I replied back on Friday to support@eduop***.com, maybe it landed on spam?

    Anyway, here’s what I sent you:

    Could you provide more info on how is not working on your prod site? Any specific message?

    I imagine you are hitting the limit on the license and can’t deactivate it on your test sites. I added a site quota as a quick fix, please try now.

    Let me know.

    Thanks,

    Julian Yanover

    WPSummarize

    Thread Starter jstneti

    (@jstneti)

    3 weeks ago

    Hey,

    Thanks for the quick reply. I was sick but replied today after checking – it’s sadly still not working.

    Plugin Author Julian Yanover

    (@julianyanover)

    3 weeks ago

    Ok, I just sent you a diagnostic plugin to debug the issue.

Viewing 3 replies - 1 through 3 (of 3 total)

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