Support form malfunctioning while trying to report issues

  • Resolved petriknz

    (@petriknz)


    8 years, 10 months ago

    Got a conflict with API requests from WooDropship and trying to send these guys an email through their support form I get the response from the form after hitting the send securely button “That action is currently not allowed.”

    Wasted a day trying to locate the cause of my problems and now even more time pissing in the wind trying to make contact to get things resolved. Needless to say, not too impressed with the service (more lack thereof) so far.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor redsand

    (@redsand)

    8 years, 10 months ago

    Hi @petriknz,

    I’m sorry to hear about the issue you’re having. During the time you had the issue with the support form, we were doing some site maintenance. Unfortunately there is never a perfect time for that. Everything is working fine again.

    I checked the site logs and was able to grab your email address from the support request. I had tech support email you, so keep an eye out for that. We’ll be glad to help you out and resolve the issue.

    – Scott

    Plugin Contributor rsm-support

    (@rsm-support)

    8 years, 9 months ago

    Version 1.9.16 has been released, and has a compatibility fix for this issue.

Viewing 2 replies - 1 through 2 (of 2 total)

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