support is ignoring problems; plugin forces updates

  • nickfarelli

    (@nickfarelli)


    8 months, 2 weeks ago

    i am in contact with your support for 5 days now because the 6.3.2. version messes up my add to cart buttons.

    after 5 days still no help, just asked for wp-admin details.

    during this conversation i told the support 4 times (!!!) that your plugin keeps autoupdating and i am not able to stop it.

    • not with deactivating auto-update
    • not with easy updates manager
    • not with several stuff for the functions.php

    i can easily rollback to 6.3.0 and i would have normal add to cart buttons. but your support is ignoring me, the plugin keeps auto-updating and i keep losing thousands of dollars because of messed-up add-to-cart buttons.

    why are you doing this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Chad

    (@chadi)

    8 months, 1 week ago

    Shouldn’t this be a 1 star review based on your experience?

    Amit Barai Alit

    (@amitbarai013)

    8 months, 1 week ago

    Hello nickfarelli,
    Greetings. Hope you are doing well.

    You have already reached out to us via support ticket and, we have already replied you and, resolved your issue via support ticket regarding this. You confirmed about that on the support ticket. Also, I have visited your website and, found that the Add to Cart button is visible properly with the latest version 6.3.2 of the Essential Addons for Elementor plugin.

    Please check this screencast properly from your website as reference: https://d.pr/v/zajISf.

    Please let us know if you face any issues or, need assistance. We will be glad to assist you.
    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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