Support is lacking

  • SENO_Media

    (@seno_media)


    4 years, 6 months ago

    Beyond frustrated. Plugin was working for what my customer needed. Went ahead and purchased the Basic plan for the client. Over 15 days have passed and now I cant edit events, can’t delete them and can’t get a refund. best of all, support is nowhere in sight.

    Thanks Amelia.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ameliabooking

    (@ameliabooking)

    4 years, 6 months ago

    Hello there!

    We’re terribly sorry for this. Unfortunately, we’ve had some team members contract Covid-19, and the support team response time drastically increased during this period.

    Please tell us what the ticket number is, and we’ll gladly take a look at it with urgency.

    It is definitely not our intention to have people wait for support for days, but in times like this, unfortunately, there’s not much that we can do other than apologies for the inconvenience, and promise that we’ll try and resolve everybody’s issues as fast as possible.

    Once again – sorry for the delay!

    We hope we can still change your mind about Amelia. Best regards, and stay safe!

    lucayofunnel

    (@lucayofunnel)

    4 years, 6 months ago

    hi, I opened a PRIVATE TICKET #2928326 on tms plugins because I don’t receive the email with the purchase code.

    thanks

    Plugin Author ameliabooking

    (@ameliabooking)

    4 years, 6 months ago

    Hello there.

    We believe that the issue you had has been resolved. Please check out the ticket you have open with us, and let us know if there’s any further assistance required.

Viewing 3 replies - 1 through 3 (of 3 total)

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