Support is less desirable

  • Bill Connors

    (@cat60)


    12 months ago

    I’ve been using the plugin Events Calendar Plus for years. The support was awesome. I made a mistake an bought pro. I need plus to create tickets for sale. I let the subscription laps and ran in to renew bought the wrong one. Now tickets I have people can’t purchase. I have been 2 days trying to get support. When I create a ticket there is no email saying they received my ticket. There has also been no response. I need to find a new solution.

Viewing 1 replies (of 1 total)
  • Plugin Support tristan083

    (@tristan083)

    12 months ago

    Hi @cat60 ,

    We’re sorry to hear about your experience, and we sincerely apologize for inconvenience you’ve faced trying to get support, especially as a long-time user of The Events Calendar. It’s clear we’ve let you down, and that’s not something we take lightly.

    We want to be transparent about what’s been happening on our end: we’ve recently been in the process of migrating our ticketing and support systems to a new platform. While this transition is crucial for improving our services long-term, we absolutely recognize that it has unfortunately caused disruptions, including issues with ticket confirmations and delays in response times for some customers like yourself. We deeply regret that this transition has negatively impacted your experience.

    Regarding your support tickets, our records indicate that a colleague had respond to your inquiry, your patience as our team actively looks into your specific issue would be highly appreciated.

Viewing 1 replies (of 1 total)

The topic ‘Support is less desirable’ is closed to new replies.