Support is poor

  • mvrwildlife

    (@mvrwildlife)


    7 months ago

    This is a great programme, but I have a problem with the latest update, 3.31.9. I sent several emails (10) asking for help to solve the problem, but to no avail. There was one person who kept me waiting, a certain Mihai. At his request, I even emailed him my login details, but I didn’t even get a response. It’s a shame that this is how things have turned out, but support is really necessary, and after sending repeated emails without a response, you naturally give up (which may be the intention). The problem is still there, and I can’t complete the update. I would give the programme 5 stars, but 0 stars for the support.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Mihai

    (@mceban)

    6 months, 2 weeks ago

    Hi @mvrwildlife ,

    Thank you for bringing this to our attention. I sincerely apologize for the issues you’ve encountered with our support. It seems there was a problem with our emails not reaching you, but our records show we’ve now made contact.

    We’ll investigate this with our team to identify the cause and take steps to prevent it in the future.

    Again, I’m very sorry for your experience, and please feel free to reach out if you have any questions.

    Best regards,
    Mihai

    Thread Starter mvrwildlife

    (@mvrwildlife)

    6 months, 1 week ago

    Okay, thanks for the feedback Mihai, but that doesn’t solve my problem. I installed the new 4.0 updates, but the problem remains the same. Why update if you change the size of your photos? I find it hard to believe that my problem is unique. Reporting it again doesn’t seem like a solution to me, because then we’ll be back to square one.

    I definitely shouldn’t update the plugins. Fortunately, I always have a backup of my website. I’m still disappointed. Maybe you have a solution after all.

Viewing 2 replies - 1 through 2 (of 2 total)

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