Hello @dplaza,
Thanks for sharing the feelings of yours in detail.
Customer satisfaction as our utmost priority, hence I went through your support ticket on our forum and found that we already shared the videos about the issue and tried to explain the thing in detail, so that you can understand the same.
On other note, as per our last thread update, we fixed the issue on your stagging and requested you to check whether its being fixed or not and apply the same changes on live site too, as without anyone’s approval we do not tough anyone’s live site.
I can understand we do have a timezone difference issue and thats why you are facing the delay in reply, however we are trying our best to minimize the gap.
We marked the thread resolved, as we have not received any update from you for two days (However, you can always open a new thread as soon as you need any further support). Really sorry as that created a trouble for you.
Now, we again made that open, so that you can post your query. I will personaly ready to work on your site now and will work till the time it got fixed. Its all about your 2 years time, money and reputation.
Looking forward your co operation.
Thread Starter
dplaza
(@dplaza)
My ticket was reopened last week, I have posted multiple queries but have not received ANY responds from your team ever since. The website is still crawling with multiple issues. I can see how customer satisfaction is your utmost priority.
I have been a fan of your plugin for its unique feature, it turns out this could be a disadvantage. After 2 years I am a bit concerned with dependability of your plugin. It seems to like the kind of issues that come with your plugin is also unique that can only be solved by your team. Combined that with time difference and poor communication and you will understand my frustration.
Lastly, just so you know the issue was not fixed on the staging site,the video you’re referring to was a small part of the main issue. The issue is still ongoing. I seem other users complaining about the same issue.
@dplaza
Do you work with free version or paid one ?
Thread Starter
dplaza
(@dplaza)
The core plugin is free, you pay for extensions as you need.
@dplaza,
Sorry to hear, you still facing the same issue and you did not received any communicaon from our end for 1 week or so, however as I can see, we have replied back to your queries in this thread on 28th November – https://wc-marketplace.com/support-forum/topic/some-vendor-products-were-unassigned-from-the-orginial-listing/#post-47436.
After that, we haven’t heard back from you. Also the thread you have open today, our team checked the staging site, it seems the issues are fixed. As you can check the thread here – https://wc-marketplace.com/support-forum/topic/reposting-issue-with-duplciate-products-in-category-pages/#post-47912
It hurts us, when we see our users facing issues with their business, so kindly check our responses and revert back to us.
We shared some addition videos of your site regarding the flow. So, kindly check that, where we have shared the flow for the site also.
Looking forward your co operation.
Thread Starter
dplaza
(@dplaza)
Did you happen to notice the thread is marked private? I am not able to see your respond because it’s marked private on your end, which is why I opened a new thread.
This is what I see when I am logged in: https://screencast.com/t/IKHtjYoGx
This is what I see when I am not logged in: https://www.screencast.com/t/xmPIoSeUsesy Can you tell the difference?
Your videos are not very helpful but rather confusing.
@dplaza, thanks for letting us know this issue, we are sorry regarding this. We sincerely apologize for this issue. That is why our other member has responded to this thread – https://wc-marketplace.com/support-forum/topic/reposting-issue-with-duplciate-products-in-category-pages/#post-48071
Kindly get back to us here.
