Roxy
(@roxannestoltz)
Hi @2chicks ,
Thanks for reaching out!
We understand the importance of timely support and apologize for any inconvenience this may have caused.
I have checked and can confirm that your request has landed safely in our support queue, however I have gone ahead and escalated this for you.
Hope this helps!
I really appreciate that. It’s noon here on the 31st CST, and I still haven’t heard back. I also need to purchase another plugin for another client and am currently unable to do that either.
Still, no response from support. How long is this going to take? 4 days is too long.
It’s been a week and nothing. I REALLY need help with this.
Jessica G.
(@jesscga)
Automattic Happiness Engineer
Hey there! I checked our ticketing system and see that we sent you a reply on April 3rd and heard back that you were able to log in.
Can you let us know if you’re all set or if you still need help?
Yes, they finally got to my ticket, thank you. I am all set.
Jessica G.
(@jesscga)
Automattic Happiness Engineer
Good to hear! Thanks for hanging in there while we got it worked out!
